Art Original
Principles of Knowledge Auditing
Paul McDowall tells the story of a robust, successful, and sustained KM initiative at
the Treasury Board of Canada Secretariat (TBS) between 2000 and 2006. The TBS is the
agency that advises and supports the federal government’s Treasury Board on govern-
ment administration, policies, and expenditures. Paul’s case study is a tale of doing
everything right and of enjoying significant success for a number of years, only to have
a few simple decisions doom the program by inadvertently undercutting the ground on
which it was founded (McDowall, 2014).
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